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MyRail Lite… an update

In the continuing saga of MyRail lite I thought I would update you on my progress. After getting a rather bland response to my complaint from NRE I decided to complain to the OFT (Office of Fair Trading) about what I believe to be restrictive practice on the part of NRE. I have had a response to say that they will be investigating NRE and advised that I may want to contact the competition commission, which I will do this weekend. I will let you know how it goes.

Here is the letter I got from the OFT (Consumer Direct)

Dear [The Daily Male],

Thank you for your enquiry to Consumer Direct dated 06/04/09. Your reference number for this case is [removed] and should be quoted in all further correspondence regarding this case.

Based on the information that you have provided, there is legislation in place that prohibits businesses from advertising ‘free’ services that are actually not free, so the details will be passed to Trading Standards. If an officer requires any further information, they shall contact you within 5 working days on receipt of this enquiry.

We thank you for bringing this matter to our attention.

In order to assist you further, you may wish to consider also reporting this matter to the Competition Commission who are an independent body and may be able to offer some further information:-

http://www.competition-commission.org.uk/

CC Public Enquiries: +44 (0)20 7271 0243

E-mail: info@cc.gsi.gov.uk

I trust the above information is of some assistance to you. If you require any further information or clarification on this case please do not hesitate to contact Consumer Direct quoting your above reference number on Tel No: 08454 04 05 06 our offices are opened Monday to Friday 8am - 6.30pm and Saturday 9am - 1pm. If this is not convenient please feel free to contact me at the email address below.

Thank you for your enquiry.

Yours sincerely,

[removed]

Consumer Direct South East

This entry was posted on 16/04/2009 at 01:12 pm and is filed under Society, Travel. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response or trackback from your own site.

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3 Responses to “MyRail Lite… an update”

  1. a nonny mouse says:
    29/06/2009 at 04:59 pm

    The Office of Rail Regulation (ORR) is investigating the supply of Real Time Train Information (RTTI) by National Rail Enquiries Service Ltd (NRE). […]

    http://www.rail-reg.gov.uk/server.php?show=nav.2202

  2. The Daily Male says:
    30/06/2009 at 07:36 am

    Very interesting! I will keep a look out for the outcome.

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